+2
Fixed

cant deposit funds to trading account - GM internal transfer

ryan 4 years ago updated by Genesis Vision Support 4 years ago 2

for some reason i cannot deposit funds to my trading account on GM:



and also you cannot see the error behind the help section on the site so had to click it multiple times:



now ive got to spend 0.005btc to send it to binance.... cheers

couldnt create another account to try against either


+1
Fixed

Dear Mr. Ryan,


Thank you very much for the post, and we appreciate your feedback.


Since we would like to treat your case with high importance and urgency, can you please send us an email to support@genesismarkets.io using the same e-mail registered. 


Also, we would be glad if you can describe step by step what happened until the point you got that error.


Your issue is a priority to us.


Best regards,


Mousa