- General
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Ideas
Dashboard showing canceled programs
When I look at my dashboard, it shows programs I have invested in. However for some of them my investments were canceled, I assume by the manager. The dashboard does not distinguish between what managers I actually have 'hired', and which ones denied my request. In fact, for each manager, it shows 0% for 'my share'. The dashboard should not display managers who have not accepted my request, and I am having a hard time even figuring out if ANY of my GVT tokens have actually been invested yet.
Answer
Yes, when looking at the dashboard I should be able to see immediately the active programs, those which I have successfully invested in. Right now I have one active program, and two programs waiting for approval/cancellation, but it is very confusing to see the only active program in the middle of these two pending programs. The dashboard has to show also the programs which are still waiting for the approval, but those programs should be visually different and perhaps with some label telling the pending status of my investment.
Hello!
Thank you for your feedback.
A manager cannot accept or decline investment requests. All the investment requests received by a manager are processed automatically at the moment the next reporting period starts. The thing is, there is a limitation on the amount a manager can accept, this is due to the managers’ leveling. Those investments that cannot be accepted are returned to the investor at the start of the reporting period.
We are glad to say that in future there will be separate lists for programs you've invested in and ones you've canceled your investment in (or it was canceled due to the manager's limitations).
Thank you for helping us to improve the platform.
Customer support service by UserEcho
Hello!
Thank you for your feedback.
A manager cannot accept or decline investment requests. All the investment requests received by a manager are processed automatically at the moment the next reporting period starts. The thing is, there is a limitation on the amount a manager can accept, this is due to the managers’ leveling. Those investments that cannot be accepted are returned to the investor at the start of the reporting period.
We are glad to say that in future there will be separate lists for programs you've invested in and ones you've canceled your investment in (or it was canceled due to the manager's limitations).
Thank you for helping us to improve the platform.