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+2
Fixed

Withdrawal Error Message: "There are no new period for investment program"

TeddyRoosevelt 7 years ago • updated by Genesis Vision Support 5 years ago • 3

I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds. 


The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.

Answer

-2
Answer
Fixed
Genesis Vision Support 5 years ago

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

-2
samir mahapatra 7 years ago

I had the same problem 

.

-2
Under review
Genesis Vision Support 7 years ago

Thanks for your feedback! Please, specify your name that you entered in a registration process to our support service: 

 support@genesis.vision. 

-2
Answer
Fixed
Genesis Vision Support 5 years ago

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

Customer support service by UserEcho