1. General
  2. Bugs
+20
Fixed

Manager closed program, tokens not returned

Gerard 7 years ago • updated by Genesis Vision Support 5 years ago • 7

I've had a manager close a program I've invested in but it seems that my tokens have not been returned. I can see i have manager tokens still in the archived program, but there is no option to withdraw /convert back into GVT. 

Also suggest some kind of notification for the investor if a manager closes a program. 

Thanks

-2
ryan 7 years ago

As a manager I've closed a program yet my funds have not been returned so I cannot start a new program. I did try to withdraw whilst the progam was active so this may be causing the issue. Either way problem/bug

-2
Adam 7 years ago

Same problem here. I've got 10 tokens in Topham27. Program is shown as closed but the tokens haven't been returned to me

-2
samir mahapatra 7 years ago

Same problem.. lools like my 20 gvt got lost

-3
Under review
Genesis Vision Support 7 years ago


Thanks for your feedbacks! Actually, the notifications will be implemented in the nearest future. As for tokens, Please, contact our support service.support@genesis.vision




-2
c digiola 7 years ago

This is a potentially serious flaw so please inform the community when it s fixed . : )

Gerard 7 years ago

Don't really understand why we are being asked to email support privately concerning lost tokens... 


This is a serious issue and i see it is still happening to investors who hold tokens in closed programs. 


Can we please get a public explanation of why this is happening and how it will be avoided in the future? 


Thanks

-2
Fixed
Genesis Vision Support 5 years ago

Customer support service by UserEcho