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+1
Fixed

closed program on 3rd and still no funds returned

ryan 7 years ago • updated by Genesis Vision Support 5 years ago • 7

i emailed about this and have had no response.


i opened a program did a couple of trades and then closed it. expecting the gvt to be returned at end of trading period i have now waited over 20 days and still cannot open another program.


the program is called 'genesis test' by user Apollo


inside the program i can see it is pending withdrawal however i am unable to cancel or move forward from this point

-2
Planned
Genesis Vision Support 7 years ago

Thanks for your feedback! Please, kindly, could you provide us your e-mail? Our support service will contact you.

-2
ryan 7 years ago

i dont wish to put my email on a feedback forum. please just check your emails

-2
Crypto Clown 7 years ago

You should have created a side email for something like this if you are not comfortable putting your main emails on a public forum. It won't take you up to 1 minutes to create one.

-2
ryan 7 years ago

I just assumed that with the program name on show they would be able to compare against registered email in the backend. No biggy though cause emailed support and contacted 2 admins via telegram over it

-2
ryan 7 years ago


Over 1 month and still not resolved


-2
ryan 7 years ago

this is still an issue, program opened/closed on the 3rd april and 1000gvt was never returned

-2
Fixed
Genesis Vision Support 5 years ago

Customer support service by UserEcho