1. General
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+2
Fixed

Incorrect Returning funds total

ryan 7 years ago • updated by Genesis Vision Support 7 years ago • 4

I invested in a manager when gvt was 0026 sat, since then my manager has gone on to make several successful trades and a couple of small duds.

The manager had now closed the program and I have been returned half the gvt I inititally invested. The value of gvt on closure was 0023 sat.

If the manager has made wins and the exchange value of gvt has dropped then surely I should receive more back??

The manager only takes a 5% success fee.

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hellothere 7 years ago

Yep same thing happened to me with “SpaceTrade” less GVT returned

Planned
Genesis Vision Support 7 years ago

Thanks for your question! Please, contact our support service: support@genesis.vision

ryan 7 years ago

any update one this? u have the info above please look at accounts

Fixed
Genesis Vision Support 7 years ago

Hello! Yeah, we've solved the problem. Unfortunetly, but it's a system lack. Actually, the manager got loss but in GV ecosystem it was not visible. We've already fixed it and hope that it won't be in the future. Thanks you!

Customer support service by UserEcho