Not a bug

Multiple Withdraw Bug

6 years ago • updated 5 years ago • 4

Hi,

I am using GV as a manager.

I just realised that I can submit a withdraw request multiple times even if total withdraw amount is more than my investment.

As you can see in the first image below, max amount is 0.03274912BTC

My total investment is 0.08202914BTC. I submitted withdraw request multiple times.Then pending amount became 0.91720869BTC which is higher than my total investment.

I waited for the period restart to see if they will be processed. None of the was processed.

Withdraw requests should be checked before submit if there is available amount to withdraw.

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Replies 4
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Under review

6 years ago

Dear Client,

Thank you for your feedback, I will transfer it to the IT Department.

Best Regards,

Genesis Vision Team

6 years ago

Dear Client,

According to our system your withdrawal has been completed. Could you please contact us by email support@genesis.vision or by chat https://genesis.vision/chat.html so we could check your account?

Best Regards,

Genesis Vision Team

6 years ago

Thanks, i saw it was processed.

But the problem is submit withdraw request should be rejected if I want to withdraw more than my invested amount.

Not a bug

5 years ago

Dear Client,

We would like to inform you that we have updated a withdrawal system in order to fix the issue with requests multiplication. Investors can now select an option to “Withdraw all”, which will withdraw all of the funds that were invested into the program at the end of the reporting period.

Moreover, when an investor creates a withdrawal request from an investment program, it automatically cancels the previous one.

Thank you for your cooperation!

Best regards,

GV Team.

Customer support service by UserEcho