- General
-
Ideas
Platform fee explanation on the platform itself
Hi
The platform fee and discount page is not complete. It should also contain information about program platform fees, not only about Genesis Markets. It should contain information from this page as well: https://genesis.vision/fees
Answer
Dear Client,
Thank you for your feedback. Please be informed that the information from the screenshot refers to the "Pay fees with GVT" feature, and it is reachable after pressing the button with "?" symbol. The general fees information can be found here - https://genesis.vision/fees
Best regards,
GV team
Hi
Yes, I know that the screenshot above is available after pressing the "?" symbol. That's exactly what I ment. That page should also contain the information about platform fee discounts.
Kind regards
John
Dear Client,
I will transfer your idea to the management team for their review. Thank you for sharing your feedback!
Best regards,
GV Team
Hi,
It's been 12+ months, but no update on this?
This information should be available in the wallet of the platform: https://genesis.vision/fees
The current information is only limited to managers using GM. Investors need information as well.
Dear Client,
We have updated the Fee page along with the platform update - https://genesis.vision/fees Here you can find general information about fees, trading fees on Genesis Markets, conditions for obtaining discounts, and also we added general information about all fees (including the platform fee) so it would be easier to understand it.
Best Regards,
GV Team
Hi,
I know the fee page is up to date and very well written. That is not what I meant. I meant on this page (on the platform), there is no such information:
If you click on the "?" Symbol, you will only see information for Genesis Markets, but all the other information is not there.
Kind regards
Dear Client,
The realization of this feedback is still in progress. Our IT team is constantly working on improving the platform and mobile apps and I can assure you that the page with fee information will be added to the app in the closest future.
Best Regards,
GV Team.
Customer support service by UserEcho
Dear Client,
We have updated the Fee page along with the platform update - https://genesis.vision/fees Here you can find general information about fees, trading fees on Genesis Markets, conditions for obtaining discounts, and also we added general information about all fees (including the platform fee) so it would be easier to understand it.
Best Regards,
GV Team