+2
Fixed

Withdrawal Error Message: "There are no new period for investment program"

TeddyRoosevelt 4 years ago updated by Genesis Vision Support 3 years ago 3

I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds. 


The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.

Answer

-2
Answer
Fixed

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

-2

I had the same problem 

.

-2
Under review

Thanks for your feedback! Please, specify your name that you entered in a registration process to our support service: 

 support@genesis.vision

-2
Answer
Fixed

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team