What to do if I lost the recovery codes, but I still do have access to my account?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration purposes to answer questions regarding how to use the platform.
In case you lost the recovery codes, all you have to do is simply click on this link to generate new ones:
Once you click on it, you’ll be asked to enter your Genesis’s account password to confirm the operation. Enter the password and then click on “Generate”:
After that, a new pop-up window with new recovery codes will be generated for your 2FA protected account!
Customer support service by UserEcho