Your comments
Dear Client,
Thank you for sharing your thoughts with us! Could you please elaborate a little on the third one? Do you mean that you would like to see entry fee reduced to 3% maximum?
Best regards,
GV team
Dear Client,
We would like to thank you for your feedback. Please be informed that once you set the Stop Out in percentage it remains the same for all trading periods, but it's calculated according to the results of your trading period.
I have transferred your idea regarding adding Stopout Value MaxLoss and Stopout Value Equity to the management, they will review it at the closest time.
Best Regards,
GV Team.
Dear Client,
1. In this case, an investor can re-enter the program without paying entry fees if he is entering in the next trading period right after the Stop Out has triggered.
2. Unfortunately, for now, an investor needs to pay the new success fee in this case. But I can assure you that I have transferred all the community's concerns about it to our management team and they are looking for a solution to fix this situation.
Best Regards,
GV Team
Dear Client,
I will transfer your idea to the management team for their review. Thank you for sharing your feedback!
Best regards,
GV Team
Dear Client,
Thank you for your feedback. Please be informed that the information from the screenshot refers to the "Pay fees with GVT" feature, and it is reachable after pressing the button with "?" symbol. The general fees information can be found here - https://genesis.vision/fees
Best regards,
GV team
Happy to help! Please don't hesitate using feedback portal if you have any more ideas or feedback regarding the platform!
Best regards,
GV Team
Dear Client,
Apologies for misunderstanding! You can see the performance of your investments in the Dashboard. The currency could also be changed there by changing the currency of the platform on your personal account settings. This will allow you to see the performance of all your investments in the currency you prefer.
Best regards,
GV Team
Dear Client,
On every program/fund page, you can change the statistics displaying to another currency: BTC, ETH, GVT, USD or USDT.
Best regards,
GV Team
Dear Client,
Thank you for sharing this idea with us as well, we will redirect it to our team.
Best Regards,
GV Team.
Customer support service by UserEcho
Dear Client,
Thank you! We'll transfer your feedback to our management for their further review!
Best regards,
GV team