+2
Answered

Space trade by samz has not returned investment tokens after program has closed

Tom 7 years ago updated by Genesis Vision Support 7 years ago 2

 Title says it all

+2
Under review

PLEASE add the Functionality "Remember me" in the Login Screen

Va Da 7 years ago updated by Genesis Vision Support 5 years ago 3

I keep getting Logged out and have to login very frequently.  While ALL other Crypto or any other applications  which I have, does not have to Login frequently.


PLEASE ADD REMEMBER ME IN THE LOGIN SCREEN in the Next update.

+2
Answered

Where is the 24% profit coming from?

Va Da 7 years ago updated 7 years ago 3

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I fail to understand where this manager is getting the 24% Profit when the Historical data is showing NEGATIVE Profit.

Can you please look into this?

+2
Fixed

Incorrect Returning funds total

ryan 7 years ago updated by Genesis Vision Support 7 years ago 4

I invested in a manager when gvt was 0026 sat, since then my manager has gone on to make several successful trades and a couple of small duds.

The manager had now closed the program and I have been returned half the gvt I inititally invested. The value of gvt on closure was 0023 sat.

If the manager has made wins and the exchange value of gvt has dropped then surely I should receive more back??

The manager only takes a 5% success fee.

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+2
Fixed

end of period but hasnt restarted/rolled over

ryan 7 years ago updated by Genesis Vision Support 5 years ago 2

my 7 day period should of ended last night at 10pm and started a new one.

from the dash i can see the program is sat with '0 days' remaining when it should be 7.

also my profits from last week are not displayed - am i missing some interaction with the app??

+2
Completed

Withdrawal from a Manager

Va Da 7 years ago updated by Genesis Vision Support 5 years ago 3

I withdrew all my money from a Manager. I withdrew immediately again 3 more times all my money, each time I withdrew it showed on my account as 4 or 5 entries.

Suggestion: Once anyone withdraws all, the second time they try again, it should say that "you withdrew all and there is nothing to withdraw" or something like that.  There should be ONLY one entry when someone withdraws ALL money and tries to do that again and again.

+2
Fixed

Not showing real time trades

STM 7 years ago updated by Genesis Vision Support 7 years ago 1

So right now i am trading with my manager account via just2trade metatrader 5. Normally all my trades are shown directly in my programm history in real time. This time no trades are shown. I will update this thread if I can see the trades in the history again.

+2
Planned

Tutorial

Cls 7 years ago updated by Genesis Vision Support 5 years ago 3

The app looks great. The platform and idea seem great as well. I think it could use a tutorial breaking down what everything means. It isn’t completely clear how everything works. A very basic tutorial explaining this would be awesome for adoption.

Answer

Dear Client,

Please be informed that as it is stated in our recent article regarding the future implementations on our platform https://blog.genesis.vision/whats-next-2da49f13d51f, as soon as we finish the UI / UX improvements and the design is finalized, we will create guides for investors and managers. We will start with the print versions, then move on to videos.

Best Regards,
GV Team

+2
Completed

Two Factor Authentication (2FA) with Google Authenticator

Va Da 7 years ago updated by Genesis Vision Support 5 years ago 2

Can the Accounts have the Two Factor Authentication (2FA) with Google Authentication feature for more Security?