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BUG - manager program closed and funds not returned to manager
ok so i created a L&H program early last week called 'genesis test' by user apollo.
before the period started i tried to withdraw the funds.
my program was scheduled to start saturday 11am gmt.
i did a couple of successful test trades on friday evening generating $140 profit (forex)
on Saturday i made 2 loss trades totaling $20 (crypto).
as the period was nearing an end i closed the program and that cancelled any investors requests.
now when i login my program is sat in the finished section as expected however my wallet states that i have 0 gvt, i cannot open a new program as i do not have a balance and am told 'not enough money' when i try to open one.
please look at this as this could lose manager appeal if there is to be a long wait for funds retunred when closing a program.
...also if i made $120 profit through 4 transactions (off and on period) then id expect my stats to state that ive made, instead they say -0.1% and a 1.17 gvt loss.
Profit sort wrong
On the android app, profit (up arrow) shows least profitable, profit (down arrow) shows most profitable.
Thank you for your kind words! We appreciate your support to the project!
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Withdrawal Error Message: "There are no new period for investment program"
I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds.
The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.
Dear Client,
We would like to inform you that the bug has already been fixed, thank you for your cooperation!
Best regards,
Genesis Vision Team
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Any clue.why its.not letting me withdraw..
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Thank you for your suggestion. It is forwarded to the team.
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Dear Client,
We would like to inform you that the bug has already been fixed and now you should be able to see the open positions as well as the closed ones. Thank you for your kind suggestion and cooperation!
Best regards,
Genesis Vision Team
Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs
I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.
Customer support service by UserEcho