+2
Fixed

BUG - manager program closed and funds not returned to manager

ryan 7 years ago updated by Genesis Vision Support 5 years ago 5

ok so i created a L&H program early last week called 'genesis test' by user apollo.


before the period started i tried to withdraw the funds.

my program was scheduled to start saturday 11am gmt.

i did a couple of successful test trades on friday evening generating $140 profit (forex)

on Saturday i made 2 loss trades totaling $20 (crypto).

as the period was nearing an end i closed the program and that cancelled any investors requests.


now when i login my program is sat in the finished section as expected however my wallet states that i have 0 gvt, i cannot open a new program as i do not have a balance and am told 'not enough money' when i try to open one.

please look at this as this could lose manager appeal if there is to be a long wait for funds retunred when closing a program.


...also if i made $120 profit through 4 transactions (off and on period) then id expect my stats to state that ive made, instead they say -0.1% and a 1.17 gvt loss.



+2
Fixed

Profit sort wrong

jdkiger 7 years ago updated by Genesis Vision Support 5 years ago 2

On the android app, profit (up arrow)  shows least profitable,  profit (down arrow)  shows most profitable.

+2
Completed

Great

IvanIvan 7 years ago updated by Genesis Vision Support 7 years ago 1

👍

Answer

Thank you for your kind words! We appreciate your support to the project!

+2
Completed

Integration with additional trading software other than MetaTrader with better UX design?

Locks 7 years ago updated by Genesis Vision Support 5 years ago 1

I find the MetaTrader UX incredibly outdated. It belongs in a previous era with Pentium 4 computers. Is there other trading software available that GV could integrate with to improve user experience for managers? 

+2
Fixed

Withdrawal Error Message: "There are no new period for investment program"

TeddyRoosevelt 7 years ago updated by Genesis Vision Support 5 years ago 3

I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds. 


The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed, thank you for your cooperation!

Best regards,
Genesis Vision Team

+2
Answered

Trying to withdraw after trading period starts but failing

samir mahapatra 7 years ago updated by Genesis Vision Support 5 years ago 7

Image 34

Any clue.why its.not letting me withdraw..

+2
Completed

Hours left of managers trading period on IOS but not on Web Version

giffen derek 7 years ago updated by Genesis Vision Support 7 years ago 3

On the IOS app I can see right down to exactly how many hours are left of a managers trading period on the final day. I can't see this info on the web version. Can this feature be added there too?

Answer

Thank you for your suggestion. It is forwarded to the team.

+2
Answered

IOS Observation/bug: It is not possible to view the trade history of a trader on the IOS app

giffen derek 7 years ago updated by Genesis Vision Support 5 years ago 3

When I click on a trader it is not possible to see their trade history in the same way that you can on the website version. I can see how many trades they have done, but nothing more than that.

Answer

Dear Client,

We would like to inform you that the bug has already been fixed and now you should be able to see the open positions as well as the closed ones. Thank you for your kind suggestion and cooperation!

Best regards,
Genesis Vision Team

+2
Fixed

Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs

quiztah 7 years ago updated by Genesis Vision Support 5 years ago 2

I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.