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			 BUG -  manager program closed and funds not returned to manager
		
		
	
              
            
            
            BUG -  manager program closed and funds not returned to manager
        
    
    
    
    
    
    
    
	ok so i created a L&H program early last week called 'genesis test' by user apollo.
before the period started i tried to withdraw the funds.
my program was scheduled to start saturday 11am gmt.
i did a couple of successful test trades on friday evening generating $140 profit (forex)
on Saturday i made 2 loss trades totaling $20 (crypto).
as the period was nearing an end i closed the program and that cancelled any investors requests.
now when i login my program is sat in the finished section as expected however my wallet states that i have 0 gvt, i cannot open a new program as i do not have a balance and am told 'not enough money' when i try to open one.
please look at this as this could lose manager appeal if there is to be a long wait for funds retunred when closing a program.
...also if i made $120 profit through 4 transactions (off and on period) then id expect my stats to state that ive made, instead they say -0.1% and a 1.17 gvt loss.
 
        
            
            
	
		
		
		
			 Profit sort wrong
		
		
	
              
            
            
            Profit sort wrong
        
    
    
    
    
    
    
    
	On the android app, profit (up arrow) shows least profitable, profit (down arrow) shows most profitable.
 
Thank you for your kind words! We appreciate your support to the project!
 
        
            
            
	
		
		
		
			 Integration with additional trading software other than MetaTrader with better UX design?
		
		
	
              
            
            
            Integration with additional trading software other than MetaTrader with better UX design?
        
    
    
    
    
    
    
    
	I find the MetaTrader UX incredibly outdated. It belongs in a previous era with Pentium 4 computers. Is there other trading software available that GV could integrate with to improve user experience for managers?
 
        
            
            
	
		
		
		
			 Withdrawal Error Message: "There are no new period for investment program"
		
		
	
              
            
            
            Withdrawal Error Message: "There are no new period for investment program"
        
    
    
    
    
    
    
    
	I received the above message when trying to withdraw funds from a manager I am currently with. It is unclear why this is occurring, but there should never be an instance where I am unable to withdraw funds.
The manager is Topham 21. The error message occurs on the iOS app. If I try to withdraw on the desktop version I am not able to even select withdraw.
 
Dear Client,
We would like to inform you that the bug has already been fixed, thank you for your cooperation! 
Best regards,
Genesis Vision Team
 
        
            
            
	
		
		
		
			 Trying to withdraw after trading period starts but failing
		
		
	
              
            
            
            Trying to withdraw after trading period starts but failing
        
    
    
    
    
    
    
    
	
Any clue.why its.not letting me withdraw..
 
        
            
            
	
		
		
		
			 Hours left of managers trading period on IOS but not on Web Version
		
		
	
              
            
            
            Hours left of managers trading period on IOS but not on Web Version
        
    
    
    
    
    
    
    
	On the IOS app I can see right down to exactly how many hours are left of a managers trading period on the final day. I can't see this info on the web version. Can this feature be added there too?
 
Thank you for your suggestion. It is forwarded to the team.
 
        
            
            
	
		
		
		
			 IOS Observation/bug: It is not possible to view the trade history of a trader on the IOS app
		
		
	
              
            
            
            IOS Observation/bug: It is not possible to view the trade history of a trader on the IOS app
        
    
    
    
    
    
    
    
	When I click on a trader it is not possible to see their trade history in the same way that you can on the website version. I can see how many trades they have done, but nothing more than that.
 
Dear Client,
We would like to inform you that the bug has already been fixed and now you should be able to see the open positions as well as the closed ones. Thank you for your kind suggestion and cooperation!
Best regards,
Genesis Vision Team
 
        
            
            
	
		
		
		
			 Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs
		
		
	
              
            
            
            Without being accepted into any programs (except for 1 with 0 trades) I now have 136 GVTs
        
    
    
    
    
    
    
    
	I've only been accepted into 1 program thus far, and this manager didn't perform any trades. Still my balance shows as 135 GVTs. A small portion of the profit comes from a drop in GVT value while I held manager tokens, but this cannot account for the whole 35 GVT profit. Due to my wallet is filled up with many transactions from failed investments attempts I am struggling to see where the error is.
Customer support service by UserEcho
 
 
 
	
