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Hello! We are glad to say that password recovery option will be added within the day. Thank you.
How do you find the perfect wedding planner for your wedding?
Finding the perfect wedding planner who makes your wedding memorable and appealing, then you must talk to our wedding planners in India who are highly skilled and creative. You can share your personal ideas for wedding Our wedding planners will be able to guide you and help you create the wedding of your dreams. They will guide you through the entire process and make sure that your special day is perfect. They will also provide advice on budgeting and making sure that everything runs smoothly.
Can’t find deposits button in dashboard
I have been on the platform for over 20 minutes looking for a deposit button on the dashboard and can’t find any. So irritating
Dear Client,
If you would like to deposit your account, please complete the following steps:
- Log in to your account.
- Open your wallet
- Press “+” for the deposit through the crypto wallet
- Copy your wallet address and head over to your external crypto wallet to use it for the transfer.
- The transaction could be found in the Deposit/Withdrawal section.
Here you can find a quick guide with the screenshots - https://genesis.vision/guides#deposit-via-crypto-wallet
Best Regards,
GV Team
Roboforex in list of Scamming Brokers ?!
Hi.
This is not good for GV. Look this video (3:08). (place subtitles in english).
Did you already know what happened on February 22 with the cryptocurrency ETH?
.
Dear Client,
We would like to thank you for providing us with such information. Please be informed that RoboForex trading conditions for our platform are limited, for example, they provide leverage only 1:10 - 1:100. Other trading conditions could be found here - https://roboforex.com/forex-trading/trading/specifications/#pro-stan
If you don't agree with some of your transactions in a trading account with RoboForex please contact us directly by e-mail support@genesis.vision and we will check it.
Best Regards,
Genesis Vision Team
Genesis Ratio, Invest Scale and Volume Scale are the same in most Programs.
I think this is an error of platform.
Can you solve it?
Thanks
Dear Client,
Yes, we can confirm that this issue has been resolved.
Please accept our apologies for any inconvenience we may have caused.
Best Regards,
Genesis Vision Team
I withdrew from all of the Funds I was invested in, but there is still 27 GVT Invested so I can’t withdraw. The home screen even says 0% Invested, yet, in the Wallet it says “invested” and I can’t withdraw. Been over 48 hrs since withdrawn from all fnds
After withdrawal from all of the Funds I was invested in, Most of the GVT was available for immediate withdrawal or conversion immediately. About 27 GVT remains with “Invested” status in the wallet, but on the home page says 0% invested, which is correct. I just need for the status to change to Available so I can withdraw. It has been over 48 hrs now.
Dear Client,
We would like to inform you that our IT department has fixed the issue with funds drawdown and it should reflect correctly right now.
Best Regards,
Genesis Vision Team.
Sub-accounts
When having multiple programs, trying to manage them could be done easier by allowing for sub-accounts, meaning that one should not have to log out and log in to specific trading platform in order to switch among different programs.
For example, Exante has support for sub-accounts but Genesis does not, which means that one has to log out of one program and log in with different account in order to access another program. By having sub-accounts, one could simply switch among different programs from within the Exante trading platform with two clicks of a mouse.
Dear Client,
Thank you very much for your interesting suggestion, but, unfortunately, it is impossible to implement due to the technical characteristics. Different brokers use different trading platforms, and MetaTrader doesn't support multi-accounts.
Best Regards,
Genesis Vision Team.
UI Feedback
here is my feedback
1) can you please try using Open Sans Font, this is widely used across many trading platforms and is very slick and looks very professional
<link href="https://fonts.googleapis.com/css2?family=Open+Sans:ital,wght@0,300;0,400;0,600;1,300;1,400&display=swap" rel="stylesheet">
2) Social - Top Strategies panel
Can this be more compact, like 1) do not repeat headers for each row 2) show only logo of fund and and hover show fund name 3) align all columns in 1 rows instead of 2 .
3) Hot Topics
Same feedback as point 2)
4) Share buttons- Can you please add twitter, facebook, telegram open auth share buttons with each post and reply. that will be very handy for users to share post, replies charts etc without copy pasting content which usually user never does.
Dear Client,
I have transferred your suggestion to the team. We really appreciate your help.
Have a great day!
Best Regards,
GV team.
Invest - option to invest a percentage of currency from your wallet instead of only 'Max'
Hi,
Can you please consider adding the option to invest a percentage of currency from your wallet into a fund/program instead of only having the option to select the max amount?
As a minimum, you should have the option to invest either 25%, 50%, 75% 100% from your wallet into a program/fund
I attempted to invest in two funds yesterday and I had to manually calculate an approximate amount. First world problem I know!
Thank you for your time,
Customer support service by UserEcho
