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Performance chart
A manager and I were discussing GV yesterday - he‘s one of your top managers btw - and we both can‘t make much sense of the charts showing the performance of a program. The spikes seem odd. Here are some suggestions I would like to suggest implementing:
- create a profit chart that does not have the huge drawdown once profits are taken (e.g. program close). One of the most significant information for me is program performance over many months, which will span various program cycles. I don‘t want to see profit curves going steeply down then up when profits are paid and then new money flows into the program at opening, which seems to be happening. Please investigate what is going on and deliver a clean profit chart
- create the option to show on the performance chart the number of successful trades over time. That will be helpful too, so you can see when someone has >50% successful trades it should be positive overall, but additionally you see if there was a period in which trading was particularly positive or negative. This is just a nice add on. Most importantly please finally make an intuitively clear profit chart
- explain the current profit chart in words, whilst you work on the update suggested in points above.
- likewise, the chart showing the profit from investments makes still no intuitive sense to me after so many months. It is too dependent on investments and withdrawals from programs. Just show profits... or then total assets in programs with a color separator what is originally invested money and what is performance
Thanks for your consideration.
Cheers,
SWW

Dear Client,
Our IT department informed us that they have fixed the issue with LTCUSDT.lm pair in MT5. Please accept our apologies for inconveniences!
Best Regards,
Genesis Vision Team

Fix minimal lot on ETHUSDT (MIN_NOTIONAL)
Here is the error within the metatrader platform
"2019.07.16 12:52:56.671 Trades '4013': rejected exchange buy 300.00 ETHUSDT at market (Filter failure: MIN_NOTIONAL)"
The orderbook displays the USD value at each price and not the number of coins at each price ( normal orderbook behavior).
Since the orderbook displays the USD value, an order size of 300ETHUSDT would be worth 300 usd,
Please check your calculations for the MIN_Notional value, because it should be 11 USD ( 0.001 * BTCUSDT).
It would be best for your team to normalize the data to make it consistent across all exchanges and markets. Right now all exchanges and markets work besides BTCUSDT and ETHUSD. Orderbooks are showing the USD value and not the number of coins. MetaTrader5 has already updated their platform so that you can show the proper values (double) for the orderbook and fix this abnormal configuration.

1:1000 Leverage is Necessary
Experienced managers like myself with 10 years experience require a leverage of 1:1000. The current limit of 1:100 is not enough for majority of seasoned and tested strategies. Leverage is more about lower margins, not higher risk. Please let this be taken seriously

Dashboard chart option for wallet funds to be included
Hi,
I understand that there are a lot of changes coming for the dashboard. What I would like to see is the ability to toggle my wallet funds on to display in the dashboard chart.
Moving across funds/managers means my chart looks like a rollercoaster at times. This in turn makes my 'Change' return an unrealistic number given my funds haven't actually been lost, they're just in my wallet. To me they are considered an asset and should therefore be represented or at least have the option to do so.
Thank you for your time

Countdown for new investment month with no KYC
Hey guys, currently investors that reach the monthly investment amount (no KYC) have to wait till new month without knowing when. This is annoying
Suggestion: A countdown to the new investment month would be nice, so people have a sharp measure of their waiting before being able to invest again
Hope you like the idea

Referral Program Statistics ( there are none)
There are no statistics for the Referral programs. As an affiliate we need statistics otherwise we don't know if the payouts are accurate.

Dear Client,
We really appreciate the time you took to think about it, and we find it to be very helpful. We are glad to inform you that we have decided to take into your advice and implement it. We have now added referral statistics to GM accounts. Thank you for your valuable feedback and cooperation!
Best Regards,
GV Team.

If a manager is bad and loosing money, - would be nice to jump to a more profitable trader?
Like the topic says....If manager A is loosing money then it would be nice to have an option to stay with this manager, or immediatly swith with trader B, or even more traders C, D......Or switch with FUNDS...at least you will loose less money..

Lock Managers profit share for another cycle
If the managers profits are locked from withdrawals for another investment period this could ensure the best interest for the investors long term.
Some managers make a big profit, restart the period to collect their share then to often enough the next period results in a big loss.

Dear Client,
Please be informed that we are not planning to lock or limit managers' funds in the future. Manager can invest his/her funds in creating a new trading program, this, in turn, could bring more profits to investors. Nevertheless, we would like to thank you for your suggestion and for your cooperation. We appreciate it very much!
Best Regards,
GV Team.
Customer support service by UserEcho