Your comments
Dear Client,
Thank you for sharing your suggestions with us! We'll transfer them to our management for their further review.
Best regards,
GV team
Dear Client,
Thank you for this interesting feedback and for taking the time to share it with us. It was transferred to the team for a review.
We highly appreciate your cooperation!
Best regards,
Genesis Vision Team
Dear Client,
Thank you for your suggestion, it will be transferred to our team.
Best Regards,
Genesis Vision Team
Dear Client,
As I can see in our system, you still have some funds invested in a GV Fund - it's name is "Mr Chainlink". The owner of the fund has closed it, but you still have funds in it. When a GV fund gets closed, the owner's funds are withdrawn and a Fund itself becomes unavailable for new investments. Existing investors can keep their money as long as they want. Withdrawals from the closed Fund are not subjected to exit fee.
In order to find this closed fund, please proceed to your Dashboard and click Investments section https://genesis.vision/dashboard/investments. Here you will be able to see all of the funds and programs, in which you have invested on Genesis Vision platform. In order to see all of the Funds - active and inactive -, please proceed to the Funds section and change the Status to "All", similar to the screenshot, attached to this message. This action will reveal you all GV Funds in which you have ever invested. Then, find among them a fund called "Mr Chainlink" and withdraw the amount left in it.
If you have any questions left, please let us know, and we will be happy to assist you.
Best regards,
Genesis Vision Team
Dear Client,
We would like to inform you that our IT department has fixed the issue with funds drawdown and it should reflect correctly right now.
Best Regards,
Genesis Vision Team.
Dear client,
Thank you for contacting us.
Please note, that according to our current rules, from Funds you earn commissions from Entry Fees that are charged by the platform. These fees are charged as a percentage of the initial amount invested in a Fund. You can find more information about our Referral program here: https://genesis.vision/referral-program.
If you have any difficulties with receiving your comissions, please contact us via support@genesis.vision. We will investigate the issue.
Also we have transferred your suggestion about adding comissions as Exit fees to the Referral program for the further review.
Best Regards,
Genesis Vision Team.
Dear client,
Thank you for sharing your idea with us! It has already been transferred to our management for further review.
Best Regards,
Genesis Vision Team.
Dear client,
Thank you for sharing this idea with us! Our management will review it as soon as possible.
Best Regards,
Genesis Vision Team.
Dear Client,
We would like to thank you for your interesting feedback, it would be transferred to the team for their review.
Best Regards,
Genesis Vision Team.
Customer support service by UserEcho
Dear client,
We highly appreciate your taking time to sharing this idea with us! Our management will review the possibility of creating such environment where it would work.
Best regards,
GV team