You are facing a problem or an error? Visit our Knowledge Base to find a solution or to create a ticket and contact our support!

cannot create new program
tried in both edge and chrome win 10.
unable to create a program.
completed all fields and have a balance.
click the button to create and nothing happens.
page does not attempt to load/refresh nor does any warnings/advisories pop up

Invested GVT
-I have 80 “invested GVT” but 0 manager tokens in ny dashboard. This is really confusing, I am really trying to understand where my funds are.
-There should be a way to cancel all investments without going one by one in the programs and check if my money is invested there
-I should be able to know much more about each program I invested in, like:
GVT invested: 80
Manager tokens: 93
Managers tokens value in GVT (after some successful trading): 99

cant trade crypto beyond 4pm on saturday?
in the j2t demo i can not trade crypot beyond 4pm on a saturday? is this likely to happen on the gen vis live too? seems silly to close the market when crypot trades 24/7....

IOS issue with information ending up off the visible scree - see pic
The totals have moved off the screen to the right. I would also look nicer if both totals were of the same font size

Withdrawing from program message said "request to buy tokens sent successfully"
Should the message not read request to sell tokens rather than buy? Or am I interpreting the message wrong? This happens when selling my managers tokens to exit the investment program

Average Profit not accounting for 0 profits
I thought I already posted it but can't find it so maybe I forgot to hit submit.
A manager's avg. profit should include his zero profit days. So if a manager has 1 day of 50% profit, but doesn't make any trades for the next 20 reporting periods, his Avg. Profit should read MUCH lower than 50%. These 0 days should be added in as well, resulting in an AVG. profit of .50/21 .
Otherwise, it looks like a manager has consistent returns, when really he just doesn't trade at all after getting an initial profit.

The Ethereum blockchain is going to have so many difficulties to face over the coming year(s). Before complete launch, would it not be best to migrate to a more scaleable
The one I can think of best suitable is LISK, which is in development and will have the ability to manage thousands of blockchains without the problem of lag.
This will be very important to GV since the Blockspace will explode in the coming months and years and the last thing you need is to be based upon a crippled platform that Ethereum very well may become since we've seen examples last year when krypto-kittes launched on the network.
Thank you for reading my suggestion. Great work guys!

No bug but a suggestion
ios seems to be running smoothly for me. First trading period has ended four some of my managers and I have requested new investments from different managers . In my dashboard it shows I. Have invested 200+ GVT. It makes me feel like I own 200+. Can you change that?
Also my old investment managers show up on my dashboard. A history page is needed for old manager investments. The dashboard will eventually become clogged with old outdated info that will make it harder to navigate.
So far so good!
Keep up the nice work!
Tom

Should the managers CAP the amount of investments they get from a single investor ?
Should the system try to give a chance for the tiny investors to get into big money managers, or should we just rely on the first come first served approach ?
Customer support service by UserEcho