You are facing a problem or an error? Visit our Knowledge Base to find a solution or to create a ticket and contact our support!
Token availability clarification
On the desktop web version, you should be able to see details on the token availability while hovering over the bar. For example, "73% Unavailable (already distributed), 12% Unavailable (Requested to be purchased), 10% available for sale. This eliminates confusion as to whether an investor can buy tokens or not, and prevents frustration by investors attempting to purchase tokens that are unavailable and will be refunded.
% Profit More Important than Total Profit
% Profit More Important than Total Profit
Please give % Profit Sorting ability. % Profit makes more sense than Total Profit.
Still showing withdrawal request not fulfilled
655FA952-22F9-4FE4-B4C5-4D75E64B5163.pngHere’s my screenshots. Been 10 days since program close. I suggest investigating samz as he has other manager accounts
% gain/ loss
Shows two percentages. Is one supposed to be percent and the other is supposed to be GVT? 20180507_095250.jpg
$xrp trade didn't process properly
entered a trade last night expecting ripple to climb over the next couple of days. Ovs set a stop loss at 0.085 but when trading commenced this morning the price was 0.09.
Looking at my mt5 app it seems as if my trade just got refunded to me, is that right I'd expect a bit of profit or a over night charge from the broker yet I broke even?
Android: Wallet does not update
Just a minor bug, but wallet column does not update even when i swipe down and get the "updating/loading" -symbol. When for example i see that i have acquired 5 GVT in profits, and recently some manager has made an additional 1,5 GVT (profit from program) it does not add up. I have to go first to another column, to "programs" or "dashboard" for example, and then come back to the "wallet" section; then it shows the new balance, 6,5 GVT it would be in this case.
Thank you, keep up the good work!
Yes! I was actually able to take screenshots, here is a good example; profit from program is bigger than total profits before correction
closed program BTK-888 not returning GVT investment
Invested 48.4 GVT in BTK-888, program was closed by manager and GVT was not returned.
Thank you
we need harmonized units for value amounts in the dashboard
When i look at my dashboard, I see on any given line:
-investor token balance
-estimated value ($)
-profit (gvt)
-total profit (gvt)
-balance (usd)
this is confusing. please put everything in dollar or everything in gvt. maybe with the ability to switch between the two.
Manager Tokens "0" can still click "Invest" - Should Grey out
On My PC,
I opened a Manger whose Tokens are "0". In reality the Invest Button Should be GREYED out.
I could click the Invest Button but No action.
I then went to View Profile. From here I could click the Invest and could go until the last screen to enter my GVT. at this point it tells me I went over the Limit.
When the Managers Tokens are "0" no one should be able to Click the Invest button. Invest Buttons should be GREYED.
Please see below for the picture which explains.
Please look into this.
Customer support service by UserEcho
